Shipping & Delivery Policy

Last Updated: October 23, 2026

1. Summary

Product type: digital IPTV subscription. Nothing is shipped physically.
Delivery method: your login details are sent by email, and by WhatsApp if you provided a WhatsApp number.
Delivery cost: free, worldwide.
Delivery time: usually within minutes of payment confirmation, and no later than 24 hours.

2. What You Receive

After your payment is confirmed, you receive your subscription activation details, which include your username, password, and server URL (Xtream Codes API), and an M3U playlist link when requested. These details work with the IPTV player apps described in our device setup walkthrough.

3. Delivery by Email or WhatsApp

We send your activation details to the email address you entered at checkout. If you also gave us a WhatsApp number, or you ordered through WhatsApp, we send the same details to you on WhatsApp. Please make sure your email address and phone number are correct when you place your order.

4. Delivery Time

Most orders are delivered within a few minutes. During busy periods, or if a payment needs extra verification, delivery can take longer, but we deliver every confirmed order within 24 hours.

5. Delivery Cost and Regions

Digital delivery is free of charge. There are no shipping fees, customs duties, or handling charges. The service can be delivered and used in any country with a stable internet connection.

6. Did Not Receive Your Login Details?

Check your spam, junk, and promotions folders for an email from Golden IPTV Pro.
Make sure the email address you entered at checkout is correct.
If you still cannot find it, contact us at contact@goldeniptvpro.net or on WhatsApp (+1 559 508 2154) with your order email and we will resend your details.

7. Refunds

Because the subscription is delivered digitally, there is nothing to return by post. Refunds are handled under our Refund & Return Policy: a full refund within 7 days of purchase only if the service does not work, and no refunds after 7 days.